Privacy Policy

This Privacy Policy sets out how ASR Sutter Repair Service (“we”, “our”, or “us”), operating under domain asrsutterrepairservice.com from registered address No .22A jalan emas 7 bandar sungai emas banting, selangor 42700, Malaysia, collects, uses, and safeguards personal data in compliance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

1. Information We Collect

When you contact us, request a quotation, or submit an emergency breakdown dispatch form, we may collect:

• Contact details: Name, phone number, WhatsApp contact, and email address.
• Premises location and building address for on-site technician dispatch.
• Photos, technical measurements, or descriptions of malfunctioning shutters.
• Technical metadata: IP address, browser type, and submission timestamps.

2. How We Use Your Data

Your personal information is used exclusively to:

• Dispatch certified shutter repair technicians to your premises.
• Prepare, transmit, and confirm price quotations via WhatsApp, phone, or email.
• Issue official service receipts, tax invoices, and warranty documentation.
• Fulfill legal and regulatory requirements under Malaysian law.

3. Non-Disclosure & Data Security

We enforce strict technical and organizational safeguards to prevent unauthorized access. We do not sell, lease, or distribute your personal contact information to third-party advertisers.

4. Contact Data Protection Officer

If you have questions regarding your personal data or wish to request data correction, contact our officer at:
Email: info@asrsutterrepairservice.com
Address: No .22A jalan emas 7 bandar sungai emas banting,selangor 42700